Shipping Policy

Molecular Muscle ships research compounds within the contiguous United States. This Policy outlines our dispatch procedures, delivery timelines, packaging standards, and applicable restrictions. All orders are subject to product availability and successful order verification.

[Note: This policy is a placeholder. Carrier names, specific timelines, and free shipping thresholds should be confirmed and updated prior to launch.]

Orders received before [X:XX AM/PM EST] on a business day are targeted for same-day dispatch. Orders received after this cut-off, or on weekends and public holidays, are dispatched on the next business day. During periods of high demand or adverse conditions, dispatch may be delayed; we will communicate any significant delays via email.

We ship via [carrier(s) to be confirmed] using tracked and insured services. Tracking information will be emailed upon dispatch. Estimated delivery timelines are as follows:

• Standard Shipping: [X–X] business days

• Expedited Shipping: [X–X] business days

Delivery estimates are not guarantees. We are not liable for carrier-caused delays.

All lyophilized research compounds are packaged in tamper-evident vials with pharmaceutical-grade desiccant to ensure stability during transit. Products are shipped at ambient temperature and remain stable for ≥30 days under standard shipping conditions. Cold-chain shipping options [to be confirmed] are available for compounds with more sensitive handling requirements.

Shipping costs are calculated at checkout based on order weight, dimensions, and destination. [Free shipping threshold and promotional conditions to be finalised.] We are not responsible for any customs duties, import taxes, or brokerage fees for orders shipped outside standard service areas.

Molecular Muscle currently ships within the contiguous United States only. We do not ship to PO Boxes, APO/FPO/DPO addresses, or territories outside this area at this time. International shipping options may be introduced in future — check back for updates.

If your order is lost in transit or arrives damaged, please contact us within [X] days of the estimated delivery date with your order number and photographic evidence of any damage. We will investigate with the carrier and arrange a replacement or refund as appropriate.

Certain research compounds may be subject to shipping restrictions based on destination state laws or regulations. We reserve the right to refuse shipment of any product to any location where such shipment would be unlawful. It is the customer's responsibility to verify that import and possession of ordered compounds is legal in their jurisdiction.

Shipping enquiries: support@molecularmuscle.com